Lost package

Help with a package showing as in transit for an extended period of time

If your package never arrived and still shows as "in transit" for an extended period of time, after the required wait time and after contacting the carrier to try to locate the package, it will be considered lost.

We are sorry that your package is still missing. The good news is that your package is covered by insurance for the amount paid when making the purchase.

Please use the form below to contact us and begin a lost package claim. We will respond within one business day.