Lost in transit package

Lost Package Assistance

If tracking hasn’t updated in a few days, note that delays of up to 36 hours can occur due to weather, sorting errors, or technical issues.

Steps to Take:

1. Check tracking with the carrier for the latest update.
2. Contact the carrier for the most accurate information. They can typically start a trace after a short wait for packages that seem to have stalled in transit.
3. If verified as lost, use the contact us form below for help with insurance claims and replacements.

Carrier Contact Numbers:
USPS: 1-800-275-8777 USPS email form
FedEx: 1-800-463-3339
UPS: 1-800-742-5877

International Shipments:

• Check tracking for updates.
• If with your local postal service, contact them directly.
• Customs delays are common. If the package has arrived in country but hasn’t moved for days, it may likely be a customs delay.
• Need help? Use the contact us form below.

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